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Case Study: How a Local Dental Practice Tripled Its Customer Base

In the competitive world of dental services, standing out in local search results can be the difference between a thriving practice and one that’s merely surviving. Today, we’re diving deep into a real-life success story where a local dental practice leveraged Thrive Reviews to not only improve their online presence but also significantly increase their customer base.

The Challenge: Getting Noticed in a Crowded Market

Before partnering with Thrive Reviews, the dental practice faced a common challenge: despite providing excellent patient care, they struggled to make a mark in local search results. Their Google Business Profile was underoptimized, and they had a modest number of Google reviews, which didn’t fully reflect the quality of service they provided. As a result, attracting new patients was becoming increasingly difficult in a highly competitive local market.

The Thrive Reviews Solution

The practice turned to Thrive Reviews for a comprehensive solution to their online visibility issues. Here’s what the process looked like:

  1. Google Business Profile OptimizationThrive Reviews started by giving the dental practice’s Google Business Profile a complete overhaul, ensuring all information was accurate, comprehensive, and fully optimized for local SEO. This included updating the business description, services offered, and adding relevant photos of the practice.
  2. Automated Review Request SystemTo boost the number of quality reviews, Thrive Reviews implemented an automated system to request reviews from patients post-visit. This system used personalized texts and emails, making it easy for satisfied patients to leave positive feedback on Google.
  3. Targeted Response to ReviewsEvery review received was met with a professional, personalized response that included targeted keywords to further enhance local SEO efforts. This not only showed patients that their feedback was valued but also contributed to the practice’s SEO strategy.
  4. Consistent Posting and PromotionRegular posts and updates were scheduled on the practice’s Google Business Profile, keeping it active and engaging for potential patients. Additionally, positive reviews were promoted on social media, leveraging the power of social proof to attract more customers.

The Results: A Significant Increase in Visibility and Patients

Within months of implementing Thrive Reviews’ strategies, the dental practice saw remarkable results:

  • Their Google Business Profile began to rank in the top 3 of Google Maps for key search terms, significantly increasing visibility.
  • The number of positive Google reviews more than doubled, enhancing the practice’s online reputation.
  • The practice experienced a 200% increase in new patient inquiries and appointments.

Reflecting on the transformation, the practice manager shared:

“It’s not just about the numbers; it’s about the quality of patients we’re now attracting. Thrive Reviews has not only helped us improve our online presence but has also made a tangible difference in our practice’s growth and the community’s perception of our services.”


This case study underscores the power of a well-managed Google Business Profile and the strategic use of Google reviews in boosting local SEO. The partnership with Thrive Reviews turned the dental practice’s challenges into opportunities, showcasing the potential for any local business to thrive in a competitive market.

If you’re ready to see similar results and grow your local business, Thrive Reviews is here to help. Contact us today to learn more about our comprehensive services designed to boost your online presence and attract more customers to your door.

Curious to hear how Thrive Reviews
can help your business?

Avoid Feeling Overwhelmed: Use Thrive Reviews To Make It Easy

Gathering reviews for your business doesn’t have to be stressful. Avoid feeling overwhelmed you can follow the example of many companies and use an online reputation management tool, such as Thrive Reviews, to help you quickly build your positive reviews to attract more customers.

Thrive Reviews helps many types of businesses simplify and improve the process of asking for and responding to reviews. Thrive Reviews’ done-for-you system makes it easy on your employees to get reviews in the field, by email or text message and successfully manage and improve your business’ online reputation.

Hiring a professional online reputation service to gather reviews for your business can be vital for your future lead generation and ensuring more repeat customers.




Show Off Good Online Reviews

If you want to get more reviews on Google, show off the ones you have. If you get an excellent review from someone, go ahead and add it to your business website and social media sites. You will be encouraging other people to write great reviews so they can get the recognition they deserve.

Send Out Reminders Periodically

If you want to keep getting new reviews on Google, just keep sending out reminders. You can send emails, traditional letters or add links to your business cards letting people know where you want them to go leave reviews for you. You have to remember that the more reviews you have the more people will feel like they can trust you. It is a known fact that people feel better doing business with a company that has hundreds of reviews instead of a company that just has a few. Having a lot of reviews on Google will make you a trustworthy and credible business.

Deal With All of Your Feedback

It is important to deal with all of your feedback in the right way. Positive feedback should always be liked and appreciated. Negative feedback can serve as a lesson. If something was done wrong at your company, you can learn about it and try to fix it. Just by responding to negative feedback, you are showing your clients that you care about their opinion. If you can fix problems, go ahead and do so. Then ask for an updated review. Most people will be more than happy to update a bad review if you worked to remedy the issue.

Offer Incentives

If you want to have the most reviews possible, offer incentives to both your clients and your employees. For example, you can offer a discount to all of your clients who can prove they left a review for you. You can also entice your employees to work hard for reviews by having a contest and giving away prizes to those who get your company the most reviews. By working hard to get more reviews on Google, you can enjoy watching your ranking rise.

Online Reviews Will Help You Gain Business

If you want to have a business that’s continuously growing, keep inviting people to add more reviews on Google. The more reviews you have, the easier your website will be to find when people are searching for what you have to offer online. Honest reviews can let people know about you before they decide to hire you. They can be a credible way to get new clients and can help you keep a good relationship with your past clients.

Curious to hear how Thrive Reviews
can help your business?

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