Connect one-on-one or reach thousands of customers in one go, via their preferred channel – text messaging.
Increase conversion rates by sending messages that boast a 99% open rate.
Send automated, personalized, and time-saving texts at scale.
Request reviews, referrals, and surveys via text – all from one intuitive dashboard.
Mass texting
Send personalized texts to multiple contacts at once to promote special offers and keep customers engaged and informed.
MMS Texting
A picture is worth a thousand characters. Enrich your texts and boost engagement by including images, emojis, GIFs, or PDFs.
Text Campaigns
Ask customers for feedback anywhere, anytime with custom campaigns to solicit feedback, reviews, and referrals.
Automations
Put your text marketing on autopilot with automated messages based on various triggers.
Personalization
Segment your audience by location, products purchased, and other criteria – then tailor your texts to maximize response rates and engagement.
Templates
Use tailor-made templates to announce new products, promote events, share special offers, and more.
Two-way texting
Re-engage contacts that don’t respond to calls or emails and have 1:1 conversations with those who do.
Unified Inbox
Get one view of conversations via text, social media, webchat, and Google conversations all in one inbox – then assign messages to team members who can follow up.
Landline Texting
Don’t be mistaken as spam. Send and receive text messages using your official business phone number or a registered 10DLC number.
Compliance
Meet texting best practices and minimize disruption to customers by sending campaigns only during business hours and with frequency limits.
Mobile App
Manage your entire SMS marketing and two-way conversations anytime, anywhere from the Birdeye Mobile App.
Reporting
Get real-time data on deliveries and clicks.Track the number of campaigns by month, quarter, year, and campaign type.
Integrations
Import contacts from your CRM and sync customer data with Birdeye’s 3,000+ integrations. Track lead behavior to send smarter messages that turn prospects into customers.
“We have been working with the Thrive Reviews program for years. I cannot say enough good things about this group. They have helped us tremendously with sharing our great reviews from our patients. I highly recommend working with this team and having them manage the review process from customers.”
Josh
Atlanta Dental Center
“We have been using Thrive reputation Management Software and service for almost a year now and the experience has been amazing, Darren offers the best customer service and I would highly recommend using Thrive Reputation Management Software.”
Fred
Avecina Medical
“We switched to Thrive because customer experience is paramount in a business where reputation is everything.”
Sabrina
Stonecreek Communities
“Thrive’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.”
Anne-Marie
Universal Windows Direct
“Thrive’s customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.”
Brandon
Michaels
“3 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.”
Lanette
All Family Law Group
“Thrive equipped us with a scalable solution to enhance our customer experience.”
Brittany
TitleMax
“With Thrive, we’ve turned customer experience insights into opportunities to build trust and credibility.”
Carmen
Strickland Brothers
10 Minute Oil Change
“The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.”
Jason
SkinSpaMed
