Webchat Software
Live chat customers, auto-respond to questions, and capture contact information to follow up over text.
Chat in real-time, conduct virtual consults, and even text leads 1:1 or in bulk after they’ve left your site to keep engagement and conversion high
Automatically funnel all your webchat leads into a single inbox to follow up and convert over text, social, email, and wherever is most convenient.
Use AI and auto-response templates to scale your customer support and engagement without adding resources.
Live Chat
Don’t wait. Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.
Chat Bot
Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.
AI Tools
Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they’re on-brand, empathetic, and consistent.
Smart Inbox
Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.
Team Assignments
Assign conversations to a team or individual to ensure the right person is following up.
Notifications
Instant notifications let you immediately route new business to the right teams, while the Birdeye Mobile App ensures you’re always ready to respond.
Response Templates
Birdeye makes it a breeze to craft response templates for common questions and send templated requests for reviews, referrals, and more.
Rules-Based Auto Replies
Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.
Webforms
Use forms to capture website leads, then route them directly to your Birdeye Inbox for personalized follow up.
Lead Capture
Don’t miss out on an opportunity just because a visitor abandons the chat. With Webchat, every conversation starts with a form that captures a name and phone number so you can follow up via text to keep the conversation going.
Files & Attachments
Resolve customer questions faster by including attachments in your chats including invoices, receipts, screenshots, and more.
Reporting
Get detailed reporting on chat conversations and filter by location or user to understand what’s working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.
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Michaels
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All Family Law Group
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TitleMax
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Strickland Brothers
10 Minute Oil Change
“The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.”
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SkinSpaMed
