A popular multi-location restaurant approached Thrive Reviews in October 2020, and since then our online review tool has helped it generate more than 15,000 new reviews. That’s a 20% increase in total online reviews in just five months! Thrive provided enterprise-level solutions that streamlined the review request process daily via automated emails and text messages. Thrive has added hundreds of 5-star reviews and loyalty program sign-ups in the past month, strengthening the lifetime value of its customers.
15,901
NEW REVIEWS
20%
INCREASE IN 5 MONTHS
Project Overview
This multi-location Mexican food restaurant came to Thrive needing an enterprise-level solution to gather and manage new reviews. It prioritized improving customer service outcomes and lifetime value of its customers. Thrive provided an automated integration with the client’s corporate database that sends review requests by email and text messages daily. Thrive also provides custom reporting for each franchise and overall for the corporate level.
About the Client
Over the past 30 years, this national Mexican food restaurant chain has opened 35 restaurants across 10 different states. It is known for its margaritas, fajitas, guacamole and other Tex-Mex favorites.
