Google Chat

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Google Chat - Why you need it

In today’s digital age, a growing number of consumers prefer to engage with businesses through chat or text platforms to gather information about products or services before visiting in person. This preference can be attributed to several reasons. Firstly, chat or text-based communication offers a convenient and efficient way to interact with businesses. Instead of making phone calls or visiting physical stores, customers can simply initiate a chat or send a text message, allowing them to multitask and receive responses at their convenience. Moreover, text-based communication provides a written record of the conversation, making it easier for customers to refer back to important details. 

Additionally, chatting or texting allows individuals to avoid potential social pressures or sales tactics they might encounter during face-to-face interactions. It empowers customers to ask questions, seek clarification, and explore different options without feeling rushed or overwhelmed. Furthermore, these digital channels enable businesses to provide prompt and personalized responses, delivering a higher level of customer service. Overall, the preference for chat or text-based communication with businesses reflects the evolving consumer behavior in the pursuit of convenience, flexibility, and informed decision-making.

A business should consider turning on the Google Messages feature within their Google Business profile to meet the evolving needs and preferences of modern consumers. By enabling this feature, businesses can tap into the growing trend of chat or text-based communication, allowing potential customers to inquire about products or services before visiting in person.

Google Messages provides a convenient and accessible platform for customers to engage with the business, making it easier for them to gather information, address concerns, and make informed decisions. With Google Messages, businesses can provide prompt and personalized responses, enhancing the overall customer experience. Furthermore, by utilizing this feature, businesses can build trust and establish a strong online presence. Positive interactions through Google Messages can lead to increased customer satisfaction, word-of-mouth referrals, and improved online reviews, which can ultimately attract more customers and drive business growth. In summary, turning on the Google Messages feature within the Google Business profile can offer businesses a competitive edge by aligning with consumer preferences, providing excellent customer service, and building a strong brand reputation.

Additionally, chatting or texting allows individuals to avoid potential social pressures or sales tactics they might encounter during face-to-face interactions. It empowers customers to ask questions, seek clarification, and explore different options without feeling rushed or overwhelmed. Furthermore, these digital channels enable businesses to provide prompt and personalized responses, delivering a higher level of customer service. Overall, the preference for chat or text-based communication with businesses reflects the evolving consumer behavior in the pursuit of convenience, flexibility, and informed decision-making.

How to turn on Message / Chat

Turning on you Message or Chat feature is extremely simple.  Watch this below video and follow these steps. 

  1. Login to your google profile at https://business.google.com
  2. Select the business you want to add the messaging to. 
  3. Click on Messages button from within the profile manager. 
  4. Turn ON the feature. 
  5. Download the Google Maps app and sign-in with your Google email account connected to your business.
    • Download on Google PLAY HERE
    • Download on the Apple App Store HEREThat’s it!  

That’s it!   You are now ready to start getting messages from customers!  Let us know if you need any help! 

How do you get more visits to your location?

Thrive Reviews will help you get found!  That’s what we do!  Our services are fast, simple and effective.  Book a free demo today to find out exactly HOW we can help you get found without breaking the bank.  

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Avoid Feeling Overwhelmed: Use Thrive Reviews To Make It Easy

Gathering reviews for your business doesn’t have to be stressful. Avoid feeling overwhelmed you can follow the example of many companies and use an online reputation management tool, such as Thrive Reviews, to help you quickly build your positive reviews to attract more customers.

Thrive Reviews helps many types of businesses simplify and improve the process of asking for and responding to reviews. Thrive Reviews’ done-for-you system makes it easy on your employees to get reviews in the field, by email or text message and successfully manage and improve your business’ online reputation.

Hiring a professional online reputation service to gather reviews for your business can be vital for your future lead generation and ensuring more repeat customers.

 

 

 

Show Off Good Online Reviews

If you want to get more reviews on Google, show off the ones you have. If you get an excellent review from someone, go ahead and add it to your business website and social media sites. You will be encouraging other people to write great reviews so they can get the recognition they deserve.

Send Out Reminders Periodically

If you want to keep getting new reviews on Google, just keep sending out reminders. You can send emails, traditional letters or add links to your business cards letting people know where you want them to go leave reviews for you. You have to remember that the more reviews you have the more people will feel like they can trust you. It is a known fact that people feel better doing business with a company that has hundreds of reviews instead of a company that just has a few. Having a lot of reviews on Google will make you a trustworthy and credible business.

Deal With All of Your Feedback

It is important to deal with all of your feedback in the right way. Positive feedback should always be liked and appreciated. Negative feedback can serve as a lesson. If something was done wrong at your company, you can learn about it and try to fix it. Just by responding to negative feedback, you are showing your clients that you care about their opinion. If you can fix problems, go ahead and do so. Then ask for an updated review. Most people will be more than happy to update a bad review if you worked to remedy the issue.

Offer Incentives

If you want to have the most reviews possible, offer incentives to both your clients and your employees. For example, you can offer a discount to all of your clients who can prove they left a review for you. You can also entice your employees to work hard for reviews by having a contest and giving away prizes to those who get your company the most reviews. By working hard to get more reviews on Google, you can enjoy watching your ranking rise.

Online Reviews Will Help You Gain Business

If you want to have a business that’s continuously growing, keep inviting people to add more reviews on Google. The more reviews you have, the easier your website will be to find when people are searching for what you have to offer online. Honest reviews can let people know about you before they decide to hire you. They can be a credible way to get new clients and can help you keep a good relationship with your past clients.

Curious to hear how Thrive Reviews
can help your business?

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