Live chat customers, auto-respond to questions, and capture contact information to follow up over text.
Chat in real-time, conduct virtual consults, and even text leads 1:1 or in bulk after they’ve left your site to keep engagement and conversion high
Automatically funnel all your webchat leads into a single inbox to follow up and convert over text, social, email, and wherever is most convenient.
Use AI and auto-response templates to scale your customer support and engagement without adding resources.
Live Chat
Don’t wait. Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.
Chat Bot
Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.
AI Tools
Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they’re on-brand, empathetic, and consistent.
Smart Inbox
Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.
Team Assignments
Assign conversations to a team or individual to ensure the right person is following up.
Notifications
Instant notifications let you immediately route new business to the right teams, while the Birdeye Mobile App ensures you’re always ready to respond.
Response Templates
Birdeye makes it a breeze to craft response templates for common questions and send templated requests for reviews, referrals, and more.
Rules-Based Auto Replies
Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.
Webforms
Use forms to capture website leads, then route them directly to your Birdeye Inbox for personalized follow up.
Lead Capture
Don’t miss out on an opportunity just because a visitor abandons the chat. With Webchat, every conversation starts with a form that captures a name and phone number so you can follow up via text to keep the conversation going.
Files & Attachments
Resolve customer questions faster by including attachments in your chats including invoices, receipts, screenshots, and more.
Reporting
Get detailed reporting on chat conversations and filter by location or user to understand what’s working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.
“We have been working with the Thrive Reviews program for years. I cannot say enough good things about this group. They have helped us tremendously with sharing our great reviews from our patients. I highly recommend working with this team and having them manage the review process from customers.”
Josh
Atlanta Dental Center
“We have been using Thrive reputation Management Software and service for almost a year now and the experience has been amazing, Darren offers the best customer service and I would highly recommend using Thrive Reputation Management Software.”
Fred
Avecina Medical
“We switched to Thrive because customer experience is paramount in a business where reputation is everything.”
Sabrina
Stonecreek Communities
“Thrive’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.”
Anne-Marie
Universal Windows Direct
“Thrive’s customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.”
Brandon
Michaels
“3 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.”
Lanette
All Family Law Group
“Thrive equipped us with a scalable solution to enhance our customer experience.”
Brittany
TitleMax
“With Thrive, we’ve turned customer experience insights into opportunities to build trust and credibility.”
Carmen
Strickland Brothers
10 Minute Oil Change
“The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.”
Jason
SkinSpaMed
