Rank higher in local
search with more
Google reviews
| Messaging | |||
| Unified inbox for 2-way texting | |||
| Reply to messages from Google My Business & Facebook | |||
| Initiate and archive conversations | |||
| Receive emails alerts and push notifications | |||
| Address missed calls with Receptionist | |||
| Meet customers face-to-face with Video Chat | |||
| Collaborate with Teams | |||
| Listings | |||
| Scan how your business appears online | |||
| Update your business listings across 50+ sites | |||
| Share videos, photos, business hours on 50+ sites from one dashboard | |||
| Review monitoring | |||
| Monitor reviews from 250+ sites from one dashboard | |||
| Receive instant or daily review alerts via email or SMS | |||
| Set alerts based on review rating, review source, keywords | |||
| Review generation | |||
| Automatically get new reviews via SMS, MMS, email, website, kiosks, mobile app | |||
| Get new reviews on third party review sites or your own website | |||
| Integration with 1000+ apps, CRMs, PMSs | |||
| Direct Google Reviews - private API integration with Google | |||
| Create and track reviews goal on individual or all review sites | |||
| Review Management | |||
| Respond to reviews on third-party sites directly from one dashboard | |||
| Review Response Templates | |||
| Auto-respond to reviews | |||
| Automatically flag reviews with spam or slander | |||
| Bulk review management using review tagging and ticketing | |||
| Tag employees to reviews to manage performance | |||
| Review Response Service | |||
| Our professionally trained, US based writers will respond to ALL your online reviews within 24 hours | |||
| Review responses will be salted with Keywords to help you rank higher in search engines | |||
| Responding to reviews fast helps search rankings | |||
| Review Marketing | |||
| Birdeye business profile showcasing business information, and reviews. | |||
| Birdeye business profile ranks on Google search | |||
| Birdeye business profile is included in Google knowledge panel | |||
| Google seller ratings: Display 5-star ratings in Google Adwords campaigns | |||
| Showcase reviews on your business website via iFrame or API | |||
| Auto-share reviews on Facebook and Twitter | |||
| Take video reviews on mobile app, easily share on social media channels | |||
| Campaigns | |||
| Create campaigns for reviews, customer experience, surveys, promotions | |||
| Create automated workflows, drip or instant campaigns | |||
| Create custom HTML templates to match your brand and voice | |||
| End-to-end conversion funnel report | |||
| Webchat | |||
| Convert website visitors into customers | |||
| Customized chat window to match your website | |||
| Enable chat for multiple websites and locations | |||
| Chat in real-time with customers while they are on your website | |||
| Automatically respond to frequently asked questions about your business | |||
| Referrals | |||
| Get new leads by letting your customers refer your business to their friends | |||
| Easily send a request from the Birdeye dashboard or mobile app | |||
| Setup automated campaigns to send or schedule requests | |||
| Customers can choose how they refer your business - Text, Email, Facebook & Messenger | |||
| Customize the referral texts/emails, images, and landing pages | |||
| Track all the requests sent and shared | |||
| Get notified when you receive a lead and engage them instantly | |||
| Surveys | |||
| Create surveys for customer, employee, product, brand experience | |||
| Mix and match multiple question types | |||
| Add advanced skip and display logic to increase question relevance | |||
| Distribute surveys via Email, SMS | |||
| Net Promoter Score (NPS) survey reporting | |||
| Include 3rd party review request within survey | |||
| Reply to survey respondent via email | |||
| Convert survey responses into service tickets | |||
| Role-based survey response alerts for locations and teams | |||
| Ticketing | |||
| Create support tickets from reviews, social mentions, surveys | |||
| Assign tickets to employees, track issue resolution | |||
| Receive email alerts for service ticket creation and updates | |||
| Advanced reporting to track ticket resolution | |||
| Insights | |||
| Customer feedback analysis using Natural language processsing | |||
| Understand what's working, what needs attention | |||
| Location analysis - understand relative operational performance | |||
| Create and manage custom categories and subcategories | |||
| Edit snippets - refine insights based on business priorities | |||
| Download insights as Excel / PDF reports | |||
| Benchmarking | |||
| Benchmark performance vs. competitors at brand, location, product level | |||
| Access public review data for all your competitors | |||
| Compare reviews and ratings over time, by source, by category | |||
| Track brand mentions for your competitors on 30M+ sites | |||
| Competitive insights by theme, source, product | |||
| Reporting | |||
| Reviews and ratings over time, by source, by location, by custom hierarchy | |||
| Customer satisfaction over time, by location | |||
| Net promotor score (NPS) for surveys, 3rd party reviews | |||
| Employee leaderboard | |||
| Visitors traffic report | |||
| Download reports in Excel / PDF | |||
| Mobile App | |||
| Create and manage customer database | |||
| Get new reviews - text reviews, image reviews, video reviews | |||
| Manage reviews, respond to reviews | |||
| Share reviews to social channels and business profile | |||
| View reports of reviews and ratings over time, by source, location | |||
| Enterprise Features | |||
| Role-based dashboards at corporate, regional, branch level | |||
| Custom hierarchy and filters - regions, locations, products, employees | |||
| Create your own user experience by integrating Birdeye's REST APIs | |||
| Setup custom user roles & role-based permissions | |||
| Execute bulk operations via UI or excel for 1000s of locations, users | |||
93% of consumers say online reviews impact their purchasing decision. With Thrive Reviews, get more Google reviews and win over competitors.
How to get Google reviews from your customers
Automatically send review requests
Automatically send SMS or email review requests to your customers. Score new reviews directly on Google without any extra work.
Auto-promote reviews across the web
Thrive Reviews makes it easy for you to share your customer’s Google reviews across the web in one click.
Respond to customer feedback instantly
New review alerts give you the power to address negative feedback right away. Win back customer loyalty and attract new customers by solving problems quickly.Get your business more Google reviews, automatically.
Thrive Reviews automates your review requests and customer feedback so that you can easily build a reputation on the review sites that matter most to you – like Google.
Automatically send review requests
Easily send review requests to all your customers: get new authentic reviews and listen to their feedback.
Rank higher on Google
Thrive Reviews displays all your reviews on a Google-indexed microsite, making you easier to find.
Integrate easily
Thrive Reviews works the way you do: easily integrate with over 300+ apps, CRMs, and PMSs.The best stories have our customers in them
Avecina Medical
Urgent Care
We have been using Thrive reputation Management Software and service for almost a year now and the experience has been amazing, they offers the best customer service and I would highly recommend using Thrive Reputation Management Software.
Orivet
Innovative Animal Health
Darren and the team at Thrive are great to work with. not only is Thrive a great platform but makes reporting and provides great tools for building reviews.
Blackburg Denture & Implant Center
Dental Practice
Thrive has been efficient, effective, and professional, in helping me sort out my Google business listings, which were in disarray.
Atlanta Dental Center
Dental Practice
We have been working with the Thrive Reviews program for years. I cannon say enough good things about this group. They have helped us tremendously with sharing our great reviews from our patients. I highly recommend working with this team and having them manage the review process from customers. Thank you for all that you do.
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